Privacy Policy



The business of Free Debt Help, owned and operated by Hotlead Sa t/a 1on1leadgen, (“the Company”), which is a Close Corporation bearing registration number 2017/187017/07 and whose chosen address for purposes of this privacy statement is 3 Baronetcy Blvd, Plattekloof, Cape Town


This privacy statement governs your privacy and the protection of your personal information in your interactions with the Company. The Company respects your privacy and will take reasonable measures to protect it and will implement and operate all reasonable information security controls in order to protect and preserve the confidentiality, integrity and accessibility of all personal information and the risks relating thereto. This privacy statement is subject to change from time to time to inter alia comply with changes to any applicable laws, to provide for new methods of operation, to rectify any mistake that may be discovered or for any other reason that the Company may, in its sole discretion, deem reasonable. You are required to check this privacy statement often.


Your personal information is processed when:


  1. You insert your personal information on the Company’s website at http://freedebthelp.co.za/


  1. You sign up to receive newsletters and/or marketing information; and


  1. You complete an online customer information and/or consultation card.


By providing the Company with your personal information, you give your express consent that your personal information may be processed for the purposes for which it was processed and, if applicable, the transfer thereof to the Third Parties.


The Company does not and will not knowingly collect, store, disclose or otherwise process personal information from minors (unemancipated persons below the age of 18), without the permission of such minor’s parents or legal guardians. 

The Company will only require you to provide the personal information that is necessary and relevant to the purpose for which it is collected, which may include but is not limited to your:


  1. name and surname;


  1. email address;


  1. physical address;


  1. date of birth,


  1. mobile telephone number;


  1. brand preferences;


  1. identity number.


The purposes for which your personal information is collected, processed and/or disclosed is:


  1. To be sold to our clients who may use your personal data to contact you in relation to products or services that they deliver or sell that may be of interest to you.


  1. Once we have delivered your personal data to our client, it becomes the controller of such data and will treat your personal data in accordance with its privacy policy.


  1. Your data may be re-used for remarketing purposes in the form of email, SMS or custom audiences on Social Media.



In the process and storage of personal information, the Company will:


  1. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;


  1. promptly notify you if it becomes aware of any unauthorised use, disclosure or processing of your personal information;


  1. provide you with reasonable evidence of its compliance with its obligations under this privacy statement on reasonable notice and request; and


  1. upon your request, promptly return, update or destroy any and all of your personal information in its possession or control.


Sharing personal information with third parties occurs when:


  1. the personal information is provided to the Company’s clients, provided that such clients are subject to data protection laws, which provide an adequate level of protection in relation to the processing and use of personal information;


  1. you interact with the Company online. Certain types of personal data is received and stored through the use of cookies and tracking technologies. You are required to update your cookie preferences in your browser settings;


  1. personal data and/or information is collected from third parties where the Company operates accounts on such as Facebook and Google. Please note that the Company does not have control over social media interfaces and cannot be held liable for any processing of personal information transmitted via social media plugins;


  1. you have consented to the disclosure;


  1. it is required in order to provide the services which you have requested;


  1. it is required in terms of law or a court order;


  1. it is necessary to enforce and/or apply the terms and conditions of an agreement which the Company entered into with a merchant and/or other third party;


  1. it is necessary to protect the rights, property or safety of the Company, its employees, users and/or customers.


The Company will:


  1. treat your personal information as strictly confidential;


  1. automatically collect and store certain information in its server logs, such as web clicks, internet protocol addresses, device event information, cookies which may uniquely identify your browser or your account with the Company;